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Legal
The contract you enter when you order, written out in full rather than hidden in a checkbox.
Effective 9 September 2026
Each one is set out in full, with its conditions, in the section it belongs to.
14
Days to withdraw
From the day you receive the goods, if you are in the EU. Sealed and unopened.
30
Days, the delivery backstop
Unless another date is agreed. Miss it twice and you may cancel and be refunded in full.
2
Years of conformity
The goods have to match the description, the stated weight and the batch documentation.
0
Fees added after the order
Shipping is added at checkout and shown in full before you pay.
The seller is Nico Jaroszewski, Schlosstalstrasse 202, 8408 Winterthur, Switzerland, trading as Shilajatu, reachable at info@shilajatu.com. The legal form and register entry are set out in the imprint.
These terms apply to every order placed through shilajatu.com by a consumer, meaning a person buying for purposes outside their trade or profession. Nothing in them removes a right that the law of your country of residence gives you and does not allow to be removed.
A product page is an invitation to order, not an offer. Your order is the offer. We acknowledge it by email straight away, and that acknowledgement is a receipt rather than an acceptance. The contract comes into being when we send you a separate confirmation that your order has been dispatched.
We may decline an order, and if we do we say why and refund anything already taken. The reasons include the product being out of stock, the delivery address sitting outside the countries we ship to, or an obvious pricing error. We respect all mandatory consumer rights when correcting an error.
Prices are displayed in the selected currency. The checkout confirms the settlement currency, goods price and shipping before you pay. Your bank or wallet provider may apply its own conversion or international-payment charge.
Shilajatu is not registered for Swiss VAT. Orders may be dispatched directly by our UK supplier or from Switzerland. Import VAT, customs charges or carrier clearance fees can therefore depend on the dispatch route and destination. The shipping page explains the current dispatch model. Your checkout and invoice show the amounts collected by Shilajatu.
Payment is taken in full when you place the order using the methods shown by Shopify Checkout. We do not receive or store your full card number. If the payment fails, no contract is formed and the order is not processed.
Delivery has two parts: packing, then carriage. Both are set out with current estimates on the shipping page. Estimates are estimates. What is not an estimate is the statutory backstop: unless we have agreed another date with you, we deliver without undue delay and at the latest 30 days after the contract is formed. If we miss that, you may give us a short further period in writing, and if we miss that too you may cancel and be refunded in full.
Risk passes to you when you, or someone you have named other than the carrier, takes physical possession of the goods. A parcel lost or damaged in transit is therefore our problem, not yours. Ownership passes when payment has cleared in full.
If you are in the EU you have 14 days from the day you receive the goods to withdraw from the contract without giving any reason. The full procedure, the model withdrawal form and how refunds are handled are on the returns page, which forms part of these terms.
One limit on that right matters for what we sell. The Directive exempts sealed goods that are not suitable for return on health protection or hygiene grounds once the seal has been broken, and a food supplement taken out of a sealed jar is the case that exemption was written for. Sealed and unopened, you may withdraw. Opened, you may not, unless the goods are faulty, and the product page says so before you order rather than after.
Separately from the right above, and for two years from delivery, the goods have to conform to the contract: match the description, the stated weight and the batch documentation, be fit for the purpose a food supplement of this kind is normally used for, and be of the quality you can reasonably expect. If they do not, you are entitled to have them repaired or replaced, and where that is not possible or not done within a reasonable time, to a price reduction or to cancel the contract and be refunded.
This right costs you nothing to use. We pay the postage in both directions on a conformity claim. It sits alongside the withdrawal right rather than replacing it. Resin that has stiffened in a cold parcel and softens again in the hand is not a defect, and neither is a change in colour or scent between batches of a natural material. A missing or incorrect certificate of analysis is.
We are liable for foreseeable loss caused by our breaking this contract or failing to use reasonable care. We do not limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not permit us to limit.
Beyond that, our liability for any single order is limited to the amount you paid for it. What we sell is a food supplement. It is not a medicine, it is not intended to diagnose, treat, cure or prevent any disease, and nothing on this site should be read as though it were medical advice. It does not replace a varied diet, and it does not replace anything you have been prescribed.
Some of it is not for everybody, and the FAQ says so at length rather than in a footnote: shilajit is iron-rich and is not for anyone with an iron overload disorder, the Sea Moss and Bladderwrack blend is high in iodine and is a thyroid question, and there is not enough data to recommend concentrated adaptogens in pregnancy or while breastfeeding. Read the label, keep to the stated dose, and if you take prescribed medication or have a diagnosed condition, speak to your doctor before you start.
Swiss law governs this contract, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer resident in the EU or the UK, that choice does not deprive you of the protection of the mandatory consumer rules of the country you live in, and you may bring proceedings in your own country's courts.
Write to info@shilajatu.com or use the contact page. One person reads both, and a complaint is answered rather than routed.
The European Commission's online dispute resolution platform was discontinued in July 2025, so there is no ODR link to give you and any site still showing one is pointing at nothing. We are not currently signed up to an alternative dispute resolution body and are not obliged to be. That does not affect your right to go to court, or to ask the consumer advice body in your own country for help.
What counts as a defect
Conformity runs for two years from delivery and costs you nothing to use: we pay the postage in both directions. A change in colour or scent between batches of a natural material is not a defect. A missing or incorrect certificate of analysis is.
Read the conformity section →A dark resin that seeps out of rock at altitude in the Himalaya, made of plant matter pressed and broken down over a very long time. What comes off the rock is not the product. Shodhana, the purification step, is what separates the resin from everything it was sitting in, and that is the step worth asking a seller about.
Fulvic acid is a carrier molecule. It binds trace minerals and is studied as a way of getting them across a cell membrane, which is why the interesting question about a mineral is not how much is in the jar but how much of it arrives. That is the mechanism the research is built on. It is a line of study, not a settled fact, and nobody should sell it to you as one.
A rice-grain portion, dissolved in warm water or under the tongue, once a day. A 30g jar lasts two to three months at that dose. Shilajit is not a stimulant and nothing here works like one, so the honest unit of time is a month rather than an afternoon. If you want the caffeine experience this will disappoint you.
The range includes resin and six distinct capsule formulas in vegan HPMC shells. Ingredient amounts are listed for each product rather than reduced to one formula for the whole range. One caution: the Sea Moss and Bladderwrack blend contains iodine, so if you have Hashimoto’s or any diagnosed thyroid condition, take that one to your doctor rather than to the checkout.
Our products come from the white-label range offered by established UK supplier Pure Shilajit UK. The supplier describes its resin as Himalayan-sourced. Certificate of Analysis 63849 from Alex Stewart Agriculture, Liverpool (ISO 17025 accredited analyses) covers the February 2026 resin batch: arsenic 0.02, cadmium under 0.2, lead 0.44 and mercury 0.03 mg/kg. It covers the resin only; the capsules are not independently tested.
We ship worldwide, with one exception: not to the United States. Orders to the United Kingdom pay GBP 7.00, free for orders of GBP 140 or more. Switzerland and Europe pay CHF 6.90, free from CHF 150; every other country CHF 14.90, free from CHF 200, converted at checkout.
