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A sealed jar can come back. An opened one usually cannot, and this page says why rather than burying it.
At a glance
14
Days to withdraw
Your statutory right, from the day the goods reach you
30
Days on a change of mind
Our own window, and only while the seal is intact
14
Days to your refund
From the goods coming back, to the method you paid with
2
Years of conformity
The goods have to match the contract, separately from the 14 days
An order that arrives faulty, damaged or not as described is replaced or refunded and we pay the postage both ways. That is not a policy decision, it is consumer law in every market we sell into. An order you simply changed your mind about can come back too, within 30 days, as long as the seal on the jar or the capsule pot has not been broken.
If you are a consumer in the EU you have the right to withdraw from the contract within 14 days without giving any reason. The 14 days run from the day you, or someone you named other than the carrier, takes physical possession of the goods. To use it, tell us before the 14 days are up: an email to info@shilajatu.com saying you are withdrawing is enough, and the form at the bottom of this page is there if you would rather use one. Sending the notice on the last day is in time.
On top of that we give you 30 days from delivery, because 14 days is not long if a parcel landed while you were away. The extra 16 days are our policy rather than your statutory right: they apply to goods whose seal is intact, and they do not shorten or replace anything above.
You may handle the goods as you would in a shop: read the label, weigh the jar in your hand, look at it. What you may not do and still send it back on a change of mind is break the seal, for the reason in the next section. If you have handled the goods beyond what is needed to establish their nature and characteristics, and that has reduced their value, we may deduct that reduction from the refund, and if we do we tell you the amount and why before we pay it.
The exemption that decides it
The withdrawal right has an exemption for sealed goods that are not suitable for return on health protection or hygiene grounds, where the seal has been broken after delivery. An ingestible taken out of a sealed jar is the case that exemption was written for: once a spatula has been in the resin we cannot know what else has, and nobody should be sold a jar somebody else opened.
So the position is this. Sealed and unopened, on a change of mind, within 30 days: returnable. Opened, on a change of mind: not returnable, and the product page says so before you order rather than after. Faulty, contaminated, damaged in transit or not what you ordered: returnable either way, opened or not, and the section below covers it. If the batch report for what you were sent is wrong or missing, that is a fault, not a change of mind.
Do not send an order back without asking first. Not because we will refuse it, but because an unannounced parcel with no order number in it is a parcel we cannot match to a refund.
If the goods are faulty, not as described, or simply not what you ordered, we pay the return postage. Send them back, send us the receipt, and we refund the postage with the goods.
If you changed your mind, the direct cost of returning the goods is yours. For a sealed jar that is a few euro of tracked post inside Europe. We do not charge a restocking fee and we do not deduct anything else.
We refund within 14 days of receiving the goods back, or of you showing us evidence that you sent them, whichever comes first. It goes to the same payment method you paid with, and it costs you nothing.
A withdrawal refund includes what you paid for the outbound delivery, at our standard rate. If you chose a faster delivery than the standard one, the difference is not refunded. If you return one jar out of two and the order shipped free, the refund is the price of that jar.
For two years from delivery the goods have to conform to the contract, and this right is separate from the 14 days above. If they do not conform, you are entitled to have them repaired or replaced free of charge, and where that is impossible or not done within a reasonable time, to a price reduction or to cancel and be refunded.
In practice: send us a photograph first, and the batch number from the label. Glass broken in transit, a seal that arrived already broken, a jar short of its stated weight, a capsule pot mislabelled. Most of it is obvious from an image and we would rather send a replacement than argue about postage. Resin that has gone stiff in a cold parcel and soft again in a warm hand is not a fault, that is what the material does.
This is the model form from the Consumer Rights Directive, reproduced word for word. You do not have to use it. Complete and return it only if you wish to withdraw from the contract.
To Nico Jaroszewski, trading as Shilajatu, Schlosstalstrasse 202, 8408 Winterthur, Switzerland, info@shilajatu.com:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
Ordered on (*)/received on (*),
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
(*) Delete as appropriate.
A dark resin that seeps out of rock at altitude in the Himalaya, made of plant matter pressed and broken down over a very long time. What comes off the rock is not the product. Shodhana, the purification step, is what separates the resin from everything it was sitting in, and that is the step worth asking a seller about.
Fulvic acid is a carrier molecule. It binds trace minerals and is studied as a way of getting them across a cell membrane, which is why the interesting question about a mineral is not how much is in the jar but how much of it arrives. That is the mechanism the research is built on. It is a line of study, not a settled fact, and nobody should sell it to you as one.
A rice-grain portion, dissolved in warm water or under the tongue, once a day. A 30g jar lasts two to three months at that dose. Shilajit is not a stimulant and nothing here works like one, so the honest unit of time is a month rather than an afternoon. If you want the caffeine experience this will disappoint you.
Resin is the whole-spectrum mineral load and it tastes like it does. Capsules are 500mg split evenly between a standardised active and purified resin, in a vegan HPMC shell with no rice flour, no magnesium stearate and no bulking agent. Six blends, each built on the same resin. One caution: the Sea Moss and Bladderwrack blend is naturally high in iodine, so if you have Hashimoto’s or any diagnosed thyroid condition, take that one to your doctor rather than to the checkout.
Collected at altitude in Nepal and purified in a GMP-certified facility. Rock carries whatever the rock carried, which in the Himalaya can mean lead, arsenic and mercury, so every batch is tested for heavy metals by a third-party laboratory and a certificate of analysis is held for the batch you receive. A jar that cannot show you what came out the other side is asking you to take that on faith.
The launch markets are the EU, the UK and Switzerland. Australia, New Zealand, Canada and Ireland get shipping rates without a localised site. Rates and delivery times go up once fulfilment confirms them.
