A small amber jar of dark resin on mountain stone at dusk.

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Shipping

Packed, then posted. Here is what each half costs, how long each half takes, and who collects what at the border.

Markets: EU, UK, Switzerland
Dispatch: From inside the EU
EU shipping: Free over 150 euro

At a glance

1 to 2

Working days to dispatch

Then 2 to 5 more in the EU after dispatch

6.90

Euro to ship in the EU

Free over 150 euro, and one rate per order rather than per jar

Markets at launch

The European Union, the United Kingdom and Switzerland

Markets at launch: The European Union, the United Kingdom and Switzerland
Also able to order: Australia, New Zealand, Canada and Ireland, same rates
Site and support: English only outside the launch markets
Stock: Held and packed to order, dispatched from inside the EU
Dispatch: 1 to 2 working days after you order
Shipping in the EU: 6.90 euro, or free over 150 euro
Import charges: None at the door on an EU order

Where we ship

The European Union, the United Kingdom and Switzerland at launch. Australia, New Zealand, Canada and Ireland can order at the same rates, with the site and support in English only.

How orders are packed and dispatched

Stock is held rather than made to order, so an order is picked, packed and handed to the carrier within 1 to 2 working days. The clock starts on the next working day after your order rather than the moment you press the button. Glass is packed for the post, because an amber jar loose in a box is a jar that arrives in pieces. You get an email with a tracking number when it leaves.

Unbranded amber jars of dark resin arranged on layered stone.

Rates

Destination	Shipping	After dispatch	On arrival
European Union	6.90 euro, free over 150 euro	2 to 5 working days after dispatch	Nothing to pay on arrival
Switzerland	11.50 euro	3 to 6 working days after dispatch	Swiss import VAT and any duty are payable by you
United Kingdom	11.50 euro	3 to 7 working days after dispatch	UK import VAT and any duty are payable by you
Australia, New Zealand, Canada	18.00 euro	7 to 14 working days after dispatch	Local import charges are payable by you, and some restrict supplements

One rate per order, not per jar. Two jars in one order ship for the same price as one, which is most of the reason the bundles exist. Shipping is shown in full at checkout before you pay, and it is refunded with the goods if you withdraw from the whole order.

An amber jar of dark resin among mineral rock beneath blue-hour Himalayan peaks.

How long it takes

Add the two halves together. Packing, then carriage. An EU order placed on a Monday is typically out of the door by Wednesday and with you before the weekend. The windows in the table are the carrier's working day estimates and exclude the day of dispatch, weekends and public holidays.

They are estimates, not promises, and a customs queue or a strike can push them out. What is not an estimate is the legal backstop in the terms: if we have not delivered within 30 days of the contract, you can set a short further period and then cancel for a full refund.

Before you order from outside the EU

Duties and import charges

Goods shipped to EU addresses do not cross a customs border, so there is no import charge at the door on an EU order. What you paid at checkout is everything you pay.

Outside the EU the parcel is sent duty unpaid, which is the honest arrangement for a business this size. The carrier or the post office collects any import VAT, duty and their own handling fee from you before they hand the parcel over. Those charges are set by your country, not by us, and we cannot tell you the amount in advance. If you refuse the parcel rather than pay them, it comes back to us and we refund the goods but not the outbound shipping.

There is a second thing at a border that does not apply to most parcels. A food supplement is not a neutral item to customs: some countries cap what may be imported for personal use, and some require a licence for particular botanicals. We declare the contents accurately, which is not negotiable, and a declaration that stops a parcel is still the correct declaration. Check your own country's rules before you order from outside the EU, because we cannot check them for you.

If it goes wrong

Risk sits with us until the parcel reaches you. If tracking stops moving for a week, or the parcel arrives damaged, write to info@shilajatu.com and we replace it or refund it. Broken glass and a seal that arrived already open are both that, and neither is something to make do with. You do not have to chase the carrier yourself, that is our job. Sending an order back for any other reason is covered on the returns page.

The questions everyone asks

What is shilajit, actually?

A dark resin that seeps out of rock at altitude in the Himalaya, made of plant matter pressed and broken down over a very long time. What comes off the rock is not the product. Shodhana, the purification step, is what separates the resin from everything it was sitting in, and that is the step worth asking a seller about.

Why does fulvic acid matter?

Fulvic acid is a carrier molecule. It binds trace minerals and is studied as a way of getting them across a cell membrane, which is why the interesting question about a mineral is not how much is in the jar but how much of it arrives. That is the mechanism the research is built on. It is a line of study, not a settled fact, and nobody should sell it to you as one.

How much do I take, and when would I notice anything?

A rice-grain portion, dissolved in warm water or under the tongue, once a day. A 30g jar lasts two to three months at that dose. Shilajit is not a stimulant and nothing here works like one, so the honest unit of time is a month rather than an afternoon. If you want the caffeine experience this will disappoint you.

Resin or capsules?

Resin is the whole-spectrum mineral load and it tastes like it does. Capsules are 500mg split evenly between a standardised active and purified resin, in a vegan HPMC shell with no rice flour, no magnesium stearate and no bulking agent. Six blends, each built on the same resin. One caution: the Sea Moss and Bladderwrack blend is naturally high in iodine, so if you have Hashimoto’s or any diagnosed thyroid condition, take that one to your doctor rather than to the checkout.

Where does it come from, and how do I know it is clean?

Collected at altitude in Nepal and purified in a GMP-certified facility. Rock carries whatever the rock carried, which in the Himalaya can mean lead, arsenic and mercury, so every batch is tested for heavy metals by a third-party laboratory and a certificate of analysis is held for the batch you receive. A jar that cannot show you what came out the other side is asking you to take that on faith.

Do you ship outside Europe?

The launch markets are the EU, the UK and Switzerland. Australia, New Zealand, Canada and Ireland get shipping rates without a localised site. Rates and delivery times go up once fulfilment confirms them.

Purified, lab tested, sold as it is

Resin of the Himalayas

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